Policy - Encanto Enchanted Paper

Welcome

We are a small husband and wife run stationery boutique. Our love of stationery began with the magic of planning our own wedding. We pour our hearts into every creation in hopes that our paper will serve as timeless mementos of your most cherished memories. Every piece is made to order one by one. Let us focus on the little details so you can focus on magical moments. We hope to live out our name and create enchanting pieces for you and your loved ones.

All printing, assembly, and design is done in house. We don't send off our designs to a mass production company where we have no control of the end product.

Payments

For wedding design, everything is custom. But we like to keep things simple and easy for you. Tell us what your dream stationery set is and we will create it. We send you a quote and you only owe $25% down to start the presses.

Shipping

We have begun to ship international! So if you do not see that option available, please DM us.

Returns & Exchanges

I gladly accept returns

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Returns and exchange details

We hand make every item. Thus, every item may vary slightly from the next. However, every item is quality checked before hand and we are very picky when it comes to the quality of our product.

Notify us within 7 days and we will see what we can do to help. We do not accept returns on personalized orders or used items.

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