Shipping & Returns
We try to ship our pre-made stationery orders within 7 business days. All of our creations are made to order and handmade, so they take time to make them perfect for you. We require at least 30 days to design, print and ship any Semi-Custom orders and 60 days for Full-Custom orders. Shipping date may also vary based on your revisions. We ship all orders via USPS First Class or Priority Mail.
**Once in a while our online store will have information about shipping times in the announcement bar at the top of our website. Please note we are a small business and our online store closes while the studio is in a business trip or vacation, please be aware of shipping times before ordering your products as this may delay your order.** Thank you for understanding.
At this time we are not taking international orders. SOON WE PROMISE!
Returns are accepted within 7 business days. Product must be returned in unopened condition for a full refund. Any used or altered merchandise will not be accepted. Once product is received, we will refund the order.
Please keep in mind while we try our best to photograph our products to look as close as possible as the physical product, colors may vary on individual computer screens, we cannot guarantee a refund if the color you received is not as expected.
If your tracking number is not showing any updates:
Even though we would love to have control over third parties' procedures we unfortunately cannot speed up their processes. If you are experiencing this issue, we ask you to please be patient and give your tracking number a few more days to be updated online.
If you have a package that was marked as delivered but you have not yet received it:
Check with your neighbors or front office (if applicable) to see if the package was left there.
Reach out to your local Post Office.
If your order is custom and your package is lost by a third party company:
If you placed a custom order with us and your package didn't arrive when expected or the package was lost by a third party, please refer to the agreement you signed when the invoice was sent via Honeybook. Your contract will explain how to proceed in your case.
If an order is lost after being shipped to a third party mail forwarding facility, we are unable to assume responsibility of the package.
ENCANTO ENCHANTED PAPER is not responsible for refunding or re-shipping lost orders by third party companies.
ENCANTO ENCHANTED PAPER is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.